ManTech Software Engineer, Senior in Hanover, Maryland

"Provides engineering, development, and administration support and maintenance for a global Service Manager 9.3 environment.Installs patches and security upgrades. Answers data calls. Troubleshoots problems and applies resolutions remotely. Resolves problems and pro-actively addresses issues. Interacts with end users and customer service owners. Helps transition queues, workflow, catalog pages, knowledge, and other capabilities to a new platform.

(ServiceNow certified engineers are welcome to apply.)

(Level SE2's or SWE2's are also welcome to apply.)

(No DOD 8570 certification required for this opening!)


Must meet contract level requirements for appropriate position. Candidate's experience should include a minimum of 1 year of engineering experience maintaining and/or enhancing customer's Service Manager 9.3 platform. Expecting experience on SM9 in multiple areas such as:

· Service Desk

  • Incident Management

  • Service Request Catalog (SRC)

  • Knowledge Management

  • Request Management

  • Change Management

  • Service Level Management

  • Scheduled Maintenance

  • Problem Management (Root Cause Analysis)

  • Configuration Management

  • RAD (be able to look at code understand what it does)

  • Integration Technologies

o Import/Export

o Connect-IT

o UCMDB Integration

o Web Services

o Event Services

o Oracle and SQL mapping rules

o Email

• Tailoring Tools

o scripts

o wizards

o JavaScript

o forms designer

o web client configurations

o “Eclipse client configuration

o format control

o Database Dictionary and Data Policy

• Process Designer

• Document Engine

• Application Upgrade Manager

• Application Patch Manager

• Process Design Content Pack installations

• Installation and production support skills with Service Manager in Linux environment

· Use/Knowledge of ServiceNow is a plus


Equivalent Experience/Education, Bachelor's Degree, See Qualifications

Years of Experience

11-13 years w/High School Diploma, 05-07 years w/Bachelors Degree, 02-04 years w/Masters Degree, See Qualifications

Position Type





For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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