ManTech Application Support Specialist I in Colorado Springs, Colorado

The Application Support Specialist - Level 1 performs activities related to IT Service Desk Support. This position is staffed and supported by rotating shifts to cover a 24x7 work schedule. This position will routinely perform activities associated with IT customer support, including but not limited to:

  • Phone call triage

  • Email triage

  • Incident and service request ticket creation, updating and closure

  • Manual uploading of data into the systems

  • Creation of and transmission of daily and ad hoc reports

  • Assist with bridge/conference calls

  • Initial troubleshooting of IT and non-IT related issues

  • Process User Access Requests for all systems

  • Facilities checks

  • Consolidate and post daily shift logs

  • Meeting Service Level Agreements (SLA s)

  • Assist with editing of Standard Operations Procedures and other supporting documentation

  • Unlocking accounts and/or resetting passwords

Qualifications

  • Prior experience in customer service or call center environment

  • Proficient with PC functions such as file search, cutting, copying & pasting activities.

  • Ability to communicate and coordinate with various customers and stakeholders on a variety of issues

  • Ability to assist with maintaining documentation reflecting the current operational environment

  • Team player with strong interpersonal skills

  • Strong oral and written communication skill

Degrees

High School Diploma or GED Certificate, Equivalent Experience/Education, Associate Degree

Years of Experience

05-06 years w/High School Diploma

Position Type

Full-Time

Shift

Rotating

Overview

ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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