ManTech Staff Help Desk Specialist in Alexandria, Virginia
Entering ManTech s 50th year, we hold the distinct honor of being named a “Top 100 Global Technology Company by Thomson Reuters. We have earned this and many other accolades over the years for our dedication to serving the missions of our nation s most important customers: U.S. Intelligence, Defense and Federal Civilian agencies. All know us as a trusted partner offering best-in-class solutions in cyber, data collection & analytics, enterprise IT, and systems and software engineering tailored to meet their specific requirements.
Become an integral part of a diverse team in the Mission, Cyber and Intelligence Solutions (MCIS) Group. Currently, ManTech is seeking a motivated, mission oriented Staff Help Desk Specialist, in the Alexandria, VA area with strong Customer relationships. At ManTech, you will help protect our national security while working on innovative projects that offer opportunities for advancement.
The IMS Division provides mission solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customer s success is driving our growth.
Responsibilities include, but are not limited to:
Provide support to a wide array of customers as part of a complex team of multiple contractors and government personnel.
Must be a team player and able to work in a fast paced rapidly changing environment.
Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use.
Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem.
Responds to tier two and higher trouble tickets.
Ensures problem ownership and promotes end-user satisfaction.
Closes activities of tickets assigned.
Perform the daily activities of configuration and operation of systems which may be cloud or client/server based.
Perform the optimizing of system operation and resource utilization, and perform system capacity analysis and planning.
Provide assistance to users in accessing and using business systems.
One to two years of relevant IT help desk experience
Experience within the following: Windows 10, PCs, Active Directory
Required Certifications: IAT-I - Security+CE; MCP
ITIL Foundations desired
Jira Experience a plus
Active TS/SCI clearance and the ability to pass CI poly
Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems.
Years of Experience
For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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